Policies

 

First things first. When you purchase art here, you are buying directly from me, the artist, and you are making me smile. Truly. Thank you. 

Payment

Prices are in US dollars but, for your convenience, you can browse in the currency of your choice by using the currency selector at the top right of the page.

Canadian customers can use coupon CANADA at checkout and receive a discount that will help to counter the low value of the loonie. The percentage of this discount will be revised from time to time. 

You can pay securely with a credit card (Mastercard, Visa or American Express) or with Paypal. The available options will show in your cart at checkout.

Shipping

JULY SPECIAL! FREE INTERNATIONAL SHIPPING! No coupon required. Shipping rates go back to normal on August 1st, 2017.

I charge reasonable flat rates for shipping (i.e. I don't charge extra for multiple items in the same order).

>>> Canada: Flat fee of $2.50*.

>>> USA: Flat fee of $5.00*.

>>> All other destinations: Flat fee of $7.50*.

*Exception: some custom orders. You will be advised if extra shipping applies at the time of your order.

Orders are mailed within 3 to 5 business days of your purchase.

I pack each order with the utmost care. I want it to arrive in perfect condition. I will send you a shipping notification once it is on its way.

Packages are sent from Canada by Canada Post either by Letter-Post (domestic) or Small Packet-Air (USA + international). 

Mail takes about one week to arrive in Canadian destinations, one to two weeks to U.S. destinations and anywhere from one to five weeks for international destinations. (Please note that I am not responsible for any delays once I have mailed your item.)

Please note that tracking is not available with these standard services. If you would like tracking, please contact me and I can quote you on additional fees.

Taxes & Customs Fees

Taxes (in Canada): I do not charge taxes on orders originating in Canada.

Taxes & Customs Fees (elsewhere): If you are ordering from outside of Canada, I do not charge tax but it is possible that you will be required to pay tax and/or customs fees when your package is delivered according to the regulations and practices of your own country. This is your responsibility.

Satisfaction

I want my art to make me proud and you happy. It's so important to me!

I describe my products in detail on my website and I make every effort to ensure that they are in a flawless state when they leave my studio as I want you to be satisfied. I pack very carefully using sturdy mailers and feel that your order should arrive in perfect condition.

Please check out the positive customer reviews on the Reviews page as well as at the bottom of individual product pages.

If ever there is something wrong with your order, please contact me immediately so I can find a way to make it right. I will be happy to find a solution!

If a return is necessary, returns are accepted within 30 days of your order's delivery date. (Please note that returns are not accepted for custom orders.) Contact me at trowelandpaintbrush@gmail.com for permission to return the item. Shipping fees will not be refunded. Return your item in its original or similarly secure packaging to: Kathleen Maunder, Trowel and Paintbrush, 1020 rue Arthur-Dumouchel, Boucherville QC J4B 8J1, Canada. I will contact you when the item has been received and credit you for the product price within 72 hours.

Commissions/Custom Orders

My prices for custom paintings range from approximately $100 to $800 depending on their size and complexity as well as the time demands of the project. I am not always able to accept custom requests. Please note that custom orders require full payment in advance.

Business

I established my art business in 1993 and have been selling online since 2011.

My business is a sole-proprietorship and has been registered in Quebec since 1993 under the names 'Florescence' and, more recently, 'Trowel and Paintbrush' ('Truelle et Pinceau').

If you'd like to know more about me as an artist, you can read my art story here.

Privacy

I respect your privacy and will not sell or distribute your name, email, shipping address or any other personal information. Canada Post requires that I note your phone number on certain packages and customs forms but I will never use it for marketing purposes.

Copyright

All paintings and photos in this shop are ©Kathleen Maunder and are protected under copyright laws. Aside from being illegal, copying art breaks artists' hearts. Please do not copy or steal art. Sharing on social media is fine and most welcome if you link back to the source. Also, please note that reproduction rights do not transfer with purchase.

Kathleen Maunder - Revised: April 2017

My 'Pink Heart' watercolor image at the top of the page can be purchased as a print here.

Sale

Unavailable

Sold Out